Web content management software is also termed CMS. They are used to generate and administer digital web content. Most vendors provide bundled software systems that enable developers to design and customize web templates and implement a publishing workflow. You can utilize the software to design webpages, build and share media and copy, and handle the website. Both open source and paid web content management solutions are available. Both types of solutions offer themes and extensions that add various functionalities such as widgets, plugins, modules, etc.
To select an appropriate SaaS vendor you need to consider key criteria such as privacy and security, support and service, and transparency.
Find out if the vendor can be trusted with data security and privacy. Do they have systems in place to protect your private information and data? Find about the security processes they use. This is an important element of a SaaS solution that cannot be over-emphasized.
It is essential that the provider provides consistent support to resolve any concerns quickly. Ask your potential vendors the following questions: Do they provide consulting and training services to assist your staff members to utilize the system competently? Do they have an online support center that has useful articles and training materials? What channels of support do they provide? Do they track issues till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by asking them for references you can contact. Talk to existing customers of the solution to know about the quality of service provided. Does the provider make public the algorithms they use in the platform? Ask these queries to find a SaaS vendor whom you can trust with your sensitive customer and business data.